I know stuff!
In web development and programming, I often come across useful tidbits that solve a problem for me. I often have those problems again and can't remember that tidbit. Now I will. Maybe you can benefit too.
| Doug Dossett |
doug@dossett.org |
| 14830 74th Place NE |
Kenmore, WA 98028 |
| Phone: 206.484.1629 |
|
SKILLS
Proficient with a variety of internet programming
technologies and software including:
- HTML, XHTML, XML/XSLT and CSS
- ASP.NET, C#, VB.NET, ASP, VBScript, JavaScript, Perl/CGI, ADO, PHP, Visual Basic, AJAX
- CMS/Portal Systems: MOSS 2007, WSS 3.0, RedDot CMS, Mambo/Joomla (PHP/MySQL), Rainbow (ASP.NET/C#)
- Microsoft SQL 6.5 - 2005, MySQL, DTS, SSIS
- Adobe Suite 4.x – CS3 (primarily Photoshop)
- MS VisualStudio 2003 - 2008, Dreamweaver & Notepad2
- Microsoft Office Suite 95-2007
- Certified ScrumMaster (http://www.scrumalliance.org/)
Varying levels System Administration knowledge
of:
- Windows (DOS - NT 4.0, 2000 Server, XP, Server 2003, Vista)
- Linux (Redhat, SUSE, Ubuntu)
- IIS 4 - 7, Apache 1.x & 2.x
- SSH, VNC, IPSec Tunnels, Misc. Firewalls
- Mac OS X
EXPERIENCE
Doug Dossett, LLC 4/2002 - Present
Owner/Webmaster
City of Bellevue, WA 4/2005 - Present
Web Developer
- Develop intranet web applications (primarily using VB.NET & MS SQL 2000/2005) for city employee use to help facilitate more productive use of city assets and personnel.
- Develop and maintain eCityGov (www.ecitygov.net) partner web applications, including GovJobsToday.com,
MyParksAndRecreation.com, HSConnect.net and SharedProcurementPortal.com.
- Work with multiple departments to build project plans, use cases and develop appropriate solutions for current and new work processes.
- Promote and assist in the adoption of SharePoint technologies as a collaboration tool and intranet.
- Manage and support RedDot content management system, create and edit site templates. Manage Microsoft Office SharePoint Server 2007 for intranet and WSS 3.0 sites for external collaboration.
- Other web related projects as assigned.
- Example Applications: CRM Portal, Motor Pool Reservation System, Server/Application Tracking System, Dispute Resolution/Mediation and Volunteer Tracking
University of Washington - Department of Orthopaedics and Sports Medicine
Web Computing Specialist - LTE 6/2005 - 9/2005
- Provide training to department Webmaster on set up, maintenance and framework of the department web site as needed.
- Provide assistance in making programming additions and corrections to web site infrastructure as needed.
Web Computing Specialist/Webmaster 10/2003 - 4/2005
- Maintain current department web site using ASP.NET/C# and Microsoft SQL 7/2000.
- Add/Update faculty articles using template system.
- Completed a redesign using the .NET framework to provide better usability and navigation while improving the overall appearance and performance of the web site.
- Meet with and provide assistance to faculty members and clinic personnel in updating and improving their content and presence on the web site.
- Site Url: www.orthop.washington.edu
Bastyr University 12/1999 - 10/2003
Webmaster
- Develop and maintain site content using appropriate internet technologies (including ASP, VBScript, JavaScript, PHP, Access & SQL Databases on Microsoft Windows 2000 Servers with IIS 5).
- Collect, edit and create appropriate images to be used on the site (using Adobe Photoshop & Adobe Illustrator).
- Provide direction for university content and work with the marketing department in soliciting information from university departments.
- Monitor currency of site content and initiate changes in information that is no longer applicable or that has become out of date.
- Monitor site usage (using Webtrends Reporting Center).
- Site URLs: www.bastyr.edu and www.bastyrcenter.org
Humongous Entertainment/GT Interactive 10/1997 - 11/1999
Internet Technician
- Setup and maintain all company web and ftp servers using NT 4.0/IIS 4.0 and Linux/Apache/WU-FTPD.
- Write Perl/CGI programs for server monitoring and maintenance.
Web Developer - National Technical Support Department
- Develop and maintain all aspects of the technical support web sites for GT Interactive (gtisonline.com), WizardWorks, CompuWorks, MacSoft (wizworks.com), Humongous Entertainment (humongous.com) and Cavedog Entertainment (cavedog.com).
- Convert all game FAQ's and Hint documents to Netscape 3.0 compatible HTML for IVR fax back system.
- Develop and maintain the National Technical Support Dept's intranet site.
Online Technical Support Representative
- Provide full technical support for all GT Interactive products via internet email. Products include game software for DOS, Win95, NT and Macintosh.
- Maintain accurate records of all correspondence with customers in email support database for record tracking purposes.
Sierra Online 5/1997 - 9/1997
Technical Support Engineer, Level 1
- Provide full support for all technical and customer service calls in the corporate call center. Depending on volume and assignment, this amounts to 30 to 60 calls per day.
- Utilizing PC and Mac knowledge, product issue information and a variety of databases, patches and documentation, solve approximately 95% of calls taken.
Source Data/Strategic Management
Systems 3/1996 - 3/1997
Telephone Technical Support
- Provide accurate and timely telephone support for the IMPACT software family of products including tracking, database maintenance, and customer service.
- Provide software support and expand to include operating systems (DOS, Novell, Unix, AIX, Windows) and non-IMPACT software products for customers and field technicians.
- Maintain SCO-UNIX and Microsoft NT servers and peripherals for use in a LAN environment.
Apex Computer 2/1995 - 2/1996
Customer Support Representative/Sales Associate
- Respond to customers' needs and requests in a timely and efficient manner. Problem solve to provide the most amicable solution for the company and its customer.
- Enter repairs, remote maintenance contracts, emergency exchanges, warranties and sales orders. Obtain and relay depot repair information between technicians and customers. Maintain accurate customer information in the database.
Kelley's Personal Communications 7/1989 - 2/1995
Voice Mail System Manager/Client Service Representative
- Create and maintain high quality communication solutions for clients for the purpose of retaining the client base, making profit and promoting additional services to benefit the company and their clients.
- Provide education and training in the form of written and spoken communication to current and prospective clients.
Supervisor
- Motivate, train, assist, observe and evaluate Telephone Secretaries in day to day activities.
- Communicate with all departmental area leaders and their personnel to develop and maintain a positive working relationship and efficient service. Participate in developing and maintaining policies and procedures for all necessary operations.
EDUCATION
City of Bellevue: Leadership Development, Scrum
BELLEVUE COMMUNITY COLLEGE: 1999 - 2002, ASP.NET, C Programming, Networking, Web to DB, SQL, XML, Photoshop and Illustrator Courses
SEATTLE CENTRAL COMMUNITY COLLEGE: 1993, Humanities Courses
TACOMA COMMUNITY COLLEGE: 1991, Business Administration Courses
SHORELINE COMMUNITY COLLEGE: 1988, Business Administration Courses